General Booking Conditions

INTRODUCTION

These general terms and conditions apply to reservations made through the website www.hotellevanteformentera.com (hereinafter the “Website”). Confirmed reservations constitute a contract between You (hereinafter the Client) and the company whose fiscal details are provided below (hereinafter the HOTEL):

INMOBILIARIA TURCOSA, S.L (HOTEL LEVANTE), with registered address at Calle Espalmador, 21, 07871 – Es Pujols Formentera (Illes Balears), CIF B07100829.

The following channels are available for Clients to submit requests, questions, or complaints:

The request and processing of reservations through this Website imply full and unconditional acceptance of the Legal Notice and Privacy Policy of the Website, together with these general contracting conditions, in their latest version, without prejudice to the specific conditions of the reservations set forth during the process. Therefore, we advise you to read these conditions before requesting or confirming your reservation and each time you access our Website, as we reserve the right to change, modify, add, or remove any part of these general conditions at any time.

LEGAL REGULATIONS

These general conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations, and subsidiarily, the Civil Code and the Commercial Code.

TERMS

Reservation formalization through the Website is subject to the following clauses:

1. Declarations: The Client declares:

  • To be of legal age and have full capacity to formalize the reservation, declaring to understand and comprehend all the conditions found on the Website.
  • That the information provided when making the reservation is true and complete.
  • That the requested reservation is confirmed, particularly the selected rooms and services, the indicated dates, and the number of people.
  • That if reserving for a group, they are authorized to complete the form on behalf of all travelers.

2. Access to the Website: Access to this Website is the responsibility of the Client.

3. Reservation:

  • 3.1. The reservation includes the services detailed according to the rate conditions stipulated on the page from which the reservation is requested or made. These specific conditions, together with the present general terms, must be accepted by you before confirming the reservation.
  • 3.2. The contract may be validly formalized in Spanish and the other languages available on the Website. In the event of a discrepancy between the translated versions of these terms, the Spanish version shall prevail.
  • 3.3. The Client accepts that the HOTEL assumes no obligation or responsibility for services not directly provided by the HOTEL, particularly regarding inaccuracies, incompleteness, lack of updates and/or errors in data or information about offers, prices, features, and any other relevant information concerning products or services of third-party providers advertised or possibly reserved through the Website. Likewise, the HOTEL is exempt from any responsibility arising from the breach or improper performance by such providers of the obligations derived from their contracts or current legislation.
  • 3.4. Online Reservations: The online reservation process follows these steps:
    1. Availability: Date search and selection of room type and number of guests.
    2. Collection of personal data, acceptance of general conditions, reservation conditions, and cancellation policies.
    3. Payment via payment gateway and reservation confirmation.
    Before entering payment details on the payment gateway, the Client will receive an email at the provided contact address with the subject "Pending Reservation Confirmation".
    Once the reservation is completed, the Client will receive an email with the "Reservation Confirmation", together with the contracting conditions already provided during the reservation process.
    Unless otherwise stated in the rate conditions, the reservation will not be considered final until the full payment or stipulated deposit is made.
  • 3.5. At each step of the reservation, any input errors can be corrected using the “Change dates” button. Also, both the Pending Reservation and the Reservation Confirmation will summarize the reservation data. If any errors are detected, Clients must request corrections immediately by sending an email to: info@hotel-levante.com.

4. Price and Payment:

  • 4.1. The conditions, the projected stay price and/or requested services, and accepted payment methods are expressly determined in the rate conditions displayed on the reservation page.
  • 4.2. Unless specifically stated otherwise, prices shown on the Website are retail prices, including VAT.
  • 4.3. The transaction will be made in EUROS, regardless of the Client’s origin.
  • 4.4. The Client expressly authorizes the HOTEL to charge the amounts outlined in the rate conditions, for example, late cancellation or no-show penalties, accepting that the provided payment details may be used to make such charges.
  • 4.5. Promotions and offers will only be valid for the time they remain accessible to service recipients.

5. Modification or Cancellation of Reservations:

  • 5.1. The modification or cancellation of confirmed reservations, as well as penalties for late cancellation or no-show, will be subject to the specific terms outlined in the rate conditions.
  • 5.2. Reservation modifications are subject to hotel availability.

6. Right of Withdrawal: In accordance with Article 97.1.m) of Royal Legislative Decree 1/2007, you are informed that, pursuant to Article 103 l) of said Decree, the right of withdrawal does not apply.

7. Severability: If one or more of the clauses included in these general terms are declared totally or partially null or ineffective, it will only affect that provision or the part declared as such. The remaining general conditions shall remain in effect, considering the affected provision as not included.

8. Acceptance: The request and confirmation of a reservation necessarily imply that all present general terms, considered as part of the reservation and completed by the rate conditions and applicable legislation, are expressly accepted by you. These terms, the rate conditions, and the reservation confirmation or request express the entirety of obligations between the parties.

9. Applicable Law and Jurisdiction: This contract is governed by Spanish law, excluding its conflict of law rules. Without prejudice to the rights granted to consumers regarding jurisdiction by Royal Legislative Decree 1/2007, of November 16, any dispute arising from the use of the Website or its related services shall be submitted to the competent Courts and Tribunals according to the HOTEL’s registered address, with the Client expressly waiving their own jurisdiction if different.

The European Commission provides an online dispute resolution platform for consumers, which can be accessed via the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

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